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Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High
MSRP: $16.95
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Manufacturer: McGraw-Hill
Buy Crucial Conversations: Tools for Talking When Stakes are High
 

Crucial Conversations: Tools for Talking When Stakes are High Features

ISBN13: 9780071401944
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional Crucial Conversations: Tools for Talking When Stakes are High Information

Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People

A PAPERBACK ORIGINAL

"Most books make promises.

This one delivers.

Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression.

 

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